Subject: business process management, process maturity, industry comparison, Republic o f Macedonia
Year: 2016
Type: Article
Title: КОМПАРАТИВНА АНАЛИЗА НА ПРАКТИКИТЕ НА БИЗНИС ПРОЦЕСНИОТ МЕНАЏМЕНТ ВО КОМПАНИИ ОД УСЛУЖНИОТ И ОД ПРОИЗВОДСТВЕНИОТ СЕКТОР ВО РЕПУБЛИКА МАКЕДОНИЈА
Author: Mijoska belsoska, Marina
Abstract: Since business process management is becoming a promising concept fo r managing organizations and improving their organizational performance, not only in manufacturing sector, which is traditionally considered as process oriented sector, but in the service industries as well, the goal o f this paper is to empirically explore the adoption o f BPM practices and to analyze the level o f process maturity inservice vs. manufacturing companies in the Republic o f Macedonia. The analysis is performed on the basis o f the BPO maturity model o f McCormack and Johnson (2001). The summarized findings indicate that manufacturing companies are more process-oriented than service providers in our sample.This situation also continues to exist with few er differences between manufacturers and service providers.
Publisher: Економски факултет – Скопје, Универзитет „Св.Кирил и Методиј“во Скопје, Faculty of Economics - Skopje, Ss. Cyril and Methodius University in Skopje, Republic of Macedonia
Relation:
Identifier: oai:repository.ukim.mk:20.500.12188/5964
Identifier: Mijoska Belsoska, M., (2016), COMPARATIVE ANALYSIS OF PROCESS MANAGEMENT PRACTICES IN SERVICE AND MANUFACTURING COMPANIES IN THE REPUBLIC OF MACEDONIA, Annual of the Faculty of Economics – Skopje, Vol.51 (2016) Skopje 2016, pp. 207-223
Identifier: ISSN 0489-0922
Identifier: http://hdl.handle.net/20.500.12188/5964
