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Year: 2020


Type: Proceedings



Title: Service quality, customer satisfaction and loyalty: An empirical analysis of the Macedonian retail banking sector


Author: Palamidovska sterjadovska, Nikolina
Author: Levkov, Nikola
Author: Ciunova-shuleska, Anita



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Identifier: oai:repository.ukim.mk:20.500.12188/29251
Identifier: http://hdl.handle.net/20.500.12188/29251



TitleDateViews
Service quality, customer satisfaction and loyalty: An empirical analysis of the Macedonian retail banking sector202017