Subject: Electrical engineering, electronic engineering, information engineering
Year: 2014
Type: Article
Type: PeerReviewed
Title: Preparatory activities for the successful implementation of the methodology for after sales support to customers in the TQM system
Author: Taskov, Nako
Author: Mitreva, Elizabeta
Author: Sazdova, Julijana
Author: Barishic, Darko
Author: Metodijeski, Dejan
Abstract: The purpose of this paper is to lay a good foundation for Macedonian companies in their post-sale period activities of the product, to understand the philosophy of TQM (Total Quality Management) and benefits will be achieved by implementing the system and setting strategic directions for success. As a result of the implementation of this methodology in practice improvement competitiveness, increased efficiency, reduction of quality costs and increased productivity are noted.
Publisher: DRUNPP Sarajevo
Relation: https://eprints.ugd.edu.mk/11803/
Identifier: oai:eprints.ugd.edu.mk:11803
Identifier: https://eprints.ugd.edu.mk/11803/1/merged_document_5.pdfIdentifier: Taskov, Nako and Mitreva, Elizabeta and Sazdova, Julijana and Barishic, Darko and Metodijeski, Dejan (2014) Preparatory activities for the successful implementation of the methodology for after sales support to customers in the TQM system. Technics Technologies Education Management, 9 (4). pp. 751-757. ISSN 1840-1503
Identifier: 1986-809X
